Shipping & Handling
Free UPS/FEDEX Ground Shipping Offer
At this time, we only accept orders shipped within the United States. If you
would like product shipped to an international destination, please call-in your
order to 1-800-441-6832 as this will require additional shipping charges.
Due to higher costs associated with the following delivery options, NTEA does
not offer free shipping with international orders; orders delivered to addresses
in Alaska, Hawaii; and orders delivered via Canada Post.
This offer includes ground shipping through UPS / FedEx. Express delivery
options are not available at this time. If you need product rush-delivered,
please call-in your order to 1-800-441-6832 as this will require additional
shipping charges.
Orders CANNOT be shipped to PO Box addresses. The Shipping Address MUST be a
physical location. Your order will be delayed if you submit your order with a PO
Box address as we must call to request a physical address.
We have no control over our shipping partners, their operations, or events
that affect their delivery schedules. We therefore do not guarantee on-time
delivery.
NTEA reserves the right to change the terms of or discontinue this offer at
any time.
Product Return
Policy
Products purchased from the NTEA including research/data reports, diskettes
or CD-ROMs, or any product containing personalization specific to your company
may not be returned. All other unused material (i.e., manuals, guides, unopened
labels and other reference materials purchased from the NTEA) may be returned
within 30 days for a full refund if you are not satisfied with them.
If you return for a refund any item that was originally delivered to you
under the terms of our free standard shipping offer, and your order drops below
the free-shipping threshold, then we will deduct from your refund our fee for
ground delivery.
Member Pricing
Although anyone can purchase product, only NTEA members receive special
member pricing after they log in to NTEA.com. All member-company employees are
eligible to receive their own unique login credentials. If you are an active
employee at a member company, and you do not yet have your own login, you can
use the "find me" feature to get a login emailed, or call NTEA offices
(1-800-441-6832) to obtain one.
NTEA Billing Policy
All NTEA members in good standing are extended the option to be billed for
publications and materials ordered from the Association. Billing privileges will
be extended until any member company’s accounts receivable with the NTEA exceeds
90 days past due. At such time, the NTEA reserves the right to suspend billing
privileges until such time that all outstanding invoices exceeding their due
date are paid in full.
Privacy/Security Issues
Information collected through the NTEA.com Storefront will be used solely for
the purpose of processing your order in a timely manner. This information is for
NTEA use only and will not be sold to third-party companies or individuals. See
our Terms of Service and Privacy Policy for more information.
The NTEA does not store your credit card information in any database (online
or offline), in order to maximize the protection of your information. Credit
card transactions are sent through our secure server (SSL) directly to the bank
for validation.
Security Code
Some banks require your card's Security Code for additional validation.
Reference the graphic below to help locate your card's security code.
